WEBSITE PRIVACY POLICY
Revive Whole Self Wellness
Privacy Notice
Who are we and what do we do?
Your privacy is important to us. This Privacy Policy provides the necessary information regarding your rights and our obligations, and explains how, why and when Revive Whole Self Wellness (“Revive Whole Self Wellness”, “we”, “our”, “us”), processes your personal data, with whom we may share that information and how we keep it secure, when you visit or interact with our website www.revive-selfwellness.com (“the Website”) or use any of our services.
Revive Whole Self Wellness offers Health & Wellness Coaching & Counselling specializing in high-performance wellbeing, supporting individuals to navigate pressure, sustain energy, and achieve meaningful, lasting results in both life and work.
Revive Whole Self Wellness gathers and processes personal information in accordance with this privacy notice and in compliance with the relevant data protection regulation and laws.
This Policy aligns with the Protection of Personal Information Act 4 of 2013 (POPIA), the UK GDPR, the EU GDPR, and other relevant international privacy standards.
By using our Website, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue using the Website.
Who We are:
Sandra Pedegana / T/A Revive Whole Self Wellness
Registered in South Africa
Email: Sands@Revive-selfwellness.com
What information is being collected?
Revive Whole Self Wellness processes your personal information to meet our legal, statutory and contractual obligations and to provide you with our products and services. We will never collect any unnecessary personal data from you and do not process your information in any way, other than as specified in this notice.
We receive, collect and store any information you voluntarily enter on our website or provide us in any other way. This includes: personally identifiable information (including name, email, password, phone number, communications) submitted in forms or questionnaires; payment details (including credit card information processed through third-party gateways), comments, feedback, product reviews, recommendations, and personal profile.
In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history.
We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.
How is the information being collected?
You provide us with personal data in the following ways:
· Via online forms, website forms and orders.
· By giving credit card details, online payment and setting up direct debit.
· Coaching agreement, pre- and post- coaching forms.
· During a coaching session, through email or over the telephone.
How will we use Your Personal Data?
Revive Whole Self Wellness takes your privacy very seriously and will never disclose, share or sell your data without your consent, unless required to do so by law. We only retain your data for as long as is necessary and for the purposes specified in this notice. Where you have consented to us providing you with promotional offers and marketing, you are free to withdraw this consent at any time. The purposes and reasons for processing your personal data are detailed below:
We collect your personal data in the performance of a booking, a contract or to provide a service.
We collect and store your personal data as part of our legal obligation for business accounting, and to send invoices, proposals & communications
We will occasionally send you marketing information where we have assessed that it is beneficial to you as a client or prospective member and in your interests. Such information will be non-intrusive and is processed on the grounds of legitimate interests.
To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services.
To comply with any applicable laws and regulations, maintain security and prevent fraud.
Who will your data be shared with?
We will keep information about you confidential. We will only disclose your information with other third parties with your express consent with the exception of the following categories of third parties:
· Any contractors and advisors that provide a service to us or act as our agents on the understanding that they keep the information confidential e.g. bookkeeper
· Anyone to whom we may transfer our rights and duties under any agreement we have with you.
· Any legal or crime prevention agencies and/or to satisfy any regulatory request (e.g. CNHC, Comensa) if we have a duty to do so or if the law allows us to do so.
What are your Rights? (POPIA + GDPR)
You have the right to access any personal information that Revive Whole Self Wellness processes about you and to request information about:
· What personal data we hold about you.
· The purposes of the processing.
· For how long we intend to store your personal data.
If you believe that we hold any incomplete or inaccurate data about you, you have the right to ask us to correct and/or complete the information and we will strive to do so as quickly as possible; unless there is a valid reason for not doing so, at which point you will be notified.
You also have the right to request erasure of your personal data or to restrict processing (where applicable) in accordance with the data protection laws; as well as to unsubscribe to any direct marketing from us.
Cookies
We use cookies to improve your browsing experience, analyse traffic, and personalise content.
Types of cookies used:
Session Cookies
Temporary and deleted when the browser closes
Required for basic functionality
Do not personally identify you
Persistent Cookies
Stored on your device
Help us recognize returning visitors
Improve user experience
Do not store personal information
You may manage or disable cookies via your browser settings.
What safeguards are in place to ensure data that identifies me is secure?
Revive Whole Self Wellness only uses information that may identify you in accordance with GDPR. This requires us to process personal data only if there is a legitimate basis for doing so and that any processing must be fair and lawful.
We use modern, reasonable, and industry-standard security measures to protect your information, including:
Encrypted payment gateways
Secure cloud hosting
Access-controlled databases
Password-protected systems
Firewalls and anti-malware protections
While we take these precautions, no online system can guarantee 100% security.
We advise users to protect their own devices, passwords, and accounts.
Where Your Information Is Stored
Your information may be stored:
On secure local servers
In cloud-based systems located in South Africa, Europe, or the United States
If data is stored in a country without equivalent privacy laws, we implement safeguards (such as contractual data-protection agreements) to ensure adequate protection.
We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy or as required by law.
Our company is hosted on the Site123.com platform. Site123.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Site123.com’s data storage, databases and the general Site123.com applications. They store your data on secure servers behind a firewall.
All direct gateways offered by Site123.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
How Long We Keep Your Data?
Revive Whole Self Wellness only ever retains personal information for as long as is necessary.
Where you have consented to us using your details for direct marketing, we will keep such data until you notify us otherwise and/or unsubscribe.
We will keep members’ data for the duration of being a member and 7 years thereafter.
We will keep client enquiry data until you unsubscribe from marketing emails.
Website technical details
Forms - We do use electronic forms on our website making use of an available ‘forms module’, which has a number of built-in features to help ensure privacy. We also aim to use secure forms where appropriate.
Links to other websites
Our website may contain links to other Websites, Social media platforms, Payment Gateways, Scheduling tools and Third-Party Integrations. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Children’s Privacy
We do not knowingly collect or allow data submissions from individuals under 18 years old.
If we learn that we have collected information from a minor, we will delete it promptly.
Complaint
Revive Whole Self Wellness only processes your personal information in compliance with this privacy notice and in accordance with the relevant data protection laws. If, however you wish to raise a complaint regarding the use of your personal data then please contact us by writing to the Data Controller at Sands@Revive-selfwellness.com, and we will do our best to help you.
Your Responsibilities
By using this Website, you agree:
Not to misuse or compromise our services
That communications sent from your device are authorised by you
To provide accurate information
To keep your login details secure
Data Messages (ECT Act)
Data messages sent to Revive Whole Self Wellness are considered received once we respond to them.
Messages we send are considered received upon dispatch as per Section 23(b) of the ECT Act.
Electronic signatures are accepted unless otherwise required by law.
Updates to This Privacy Policy
We reserve the right to update this Policy from time to time.
Updates will be posted on the Website, and continued use constitutes acceptance of the revised Policy.
Contact Details
For questions, access requests, or concerns:
Email: Sands@Revive-selfwellness.com
Company: Revive Whole Self Wellness
Location: 11 Ceres Road, Bergvliet, Cape Town, South Africa